Responsible Gaming — Play Smart, Stay in Control

At vaji, responsible gaming is not an afterthought — it is built into everything we do. We believe that gambling, when approached responsibly, can be an enjoyable and exciting form of entertainment for adults in Bangladesh. However, we also recognise that for some individuals, gambling can become harmful. Our responsible gaming programme is designed to give every vaji player the knowledge, tools, and support needed to stay in control of their gaming experience at all times.

This page outlines the responsible gaming tools available on the vaji platform, practical guidance for safe play, and clear information on where to seek help if gambling is negatively affecting your life or the lives of those around you. We encourage every player to read this information carefully and to make use of any tools that will help maintain a healthy and balanced approach to gaming.

vaji enforces a strict minimum age of 21 years for all players. This is not merely a registration checkbox — it is a firm policy that we take seriously. Every account on vaji is subject to identity verification (KYC). Players are required to submit valid government-issued identification documents confirming their age. Any account found to belong to a person under 21 will be permanently closed and all funds returned in accordance with our Terms and Conditions.

If you are a parent or guardian concerned that a minor may be accessing the vaji platform, please contact us immediately at [email protected]. We will investigate the matter urgently and take appropriate action. We strongly recommend that parents and guardians use parental control software to prevent underage access to online gambling platforms. vaji actively supports all national and international measures to prevent underage gambling.

One of the most effective responsible gaming tools is setting a personal deposit limit. vaji allows players to set three types of deposit limits on their account:

• Daily deposit limit: caps the total amount you can deposit within any 24-hour period.
• Weekly deposit limit: caps your total deposits across any rolling seven-day window.
• Monthly deposit limit: provides a broader budget ceiling for players who prefer to manage finances on a monthly basis.

Deposit limits can be set or adjusted at any time by contacting the vaji support team at [email protected]. Please note that increases to deposit limits may take up to 24 hours to come into effect, while reductions take effect immediately. This cooling-off period for limit increases is intentional — it ensures that decisions made under emotional pressure cannot be instantly reversed.

Losing track of time is one of the most common ways that gaming can escalate beyond its intended purpose. vaji offers two complementary session-management tools to keep you grounded:

If you feel that gaming is genuinely becoming a problem in your life, vaji's self-exclusion programme allows you to exclude yourself from the platform for an extended period. Self-exclusion options are available for periods of 6 months, 1 year, 3 years, or permanently. During the self-exclusion period, your account will be suspended, all marketing communications from vaji will cease, and you will be unable to create a new account using the same identity details.

To request self-exclusion, contact the vaji support team at [email protected] with the subject line "Self-Exclusion Request". Please include your registered account email address and the duration you wish to self-exclude. Self-exclusion requests are processed within one business day. Once a self-exclusion is active, it cannot be reversed before its expiry date — this intentional rigidity ensures the tool provides meaningful protection and cannot be bypassed in a moment of impulsive decision-making.

Recognising problem gambling early is one of the most important steps you can take to protect yourself and those around you. Ask yourself honestly whether any of the following apply to your current situation:

If you answered yes to any of the above, we strongly encourage you to reach out to our responsible gaming support team immediately. You are not alone — millions of people around the world experience gambling-related concerns, and help is available. Seeking support is a sign of strength, not weakness.

• Always set a budget before you start playing and stick to it regardless of how the session is going.
• Think of the money you wager as payment for entertainment, not as an investment with an expected return.
• Never gamble when you are feeling emotionally distressed, tired, or under the influence of alcohol.
• Take regular breaks during your gaming session — step away from the screen and do something unrelated.
• Keep gambling in perspective — maintain other hobbies and social activities so it does not become your sole leisure activity.
• If you reach your pre-set deposit or session limit, log out and do something else — do not try to circumvent the limit.

If you or someone you know is struggling with problem gambling, please do not hesitate to seek help. The vaji responsible gaming support team is available 24 hours a day, 7 days a week — including Bangladesh Standard Time (BST, UTC+6) evenings and weekends. We provide a confidential, non-judgmental service. You do not need to be in crisis to reach out — early intervention is always the most effective approach.

To reach our responsible gaming team, send an email to [email protected] with the subject line "Responsible Gaming Support". Please include a brief description of your concern and your registered account email address. All communications are handled in strict confidence. Note: this email address is displayed as plain text only and is not a clickable link.

vaji's responsible gaming programme is an ongoing effort, not a static checklist. We continuously review and improve our player protection tools, staff training procedures, and monitoring systems. Our platform uses automated systems to flag unusual betting patterns that may indicate problem gambling behaviour, and our customer support team is trained to respond to these alerts with sensitivity and professionalism.

We believe that a sustainable, responsible gaming environment benefits everyone — players, their families, and the vaji platform itself. We are proud to operate a platform where player wellbeing comes first, and we remain committed to that principle in everything we do at vaji.