vaji Privacy Policy — How We Handle Your Data

This Privacy Policy ("Policy") describes how vaji ("vaji", "we", "us", or "our") collects, uses, stores, and protects personal information submitted by users ("you" or "your") when registering for or using the vaji platform available at vaji.ws. This Policy applies to all services, features, and content provided through the vaji platform, including online casino games, sports betting, account management, customer support, and payment processing services.

By accessing or using the vaji platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the practices described herein. If you do not agree to this Policy, you must not use the vaji platform. We encourage you to review this Policy periodically as it may be updated from time to time. The date of the most recent update appears at the top of this document.

When you register for and use the vaji platform, we collect a range of personal and non-personal information necessary to operate the platform, verify your identity, process transactions, and comply with applicable legal obligations. The categories of information we collect include:

• Identity information: full name, date of birth, gender, and copies of government-issued identification documents provided during KYC verification.
• Contact information: email address, mobile phone number, and residential address, including city (Dhaka, Chittagong, Sylhet, or other) and postal code.
• Financial information: payment method details (bKash wallet number, Nagad account, Rocket account, bank card details), transaction history, deposit and withdrawal records.
• Technical information: IP address, browser type and version, device type and operating system, session timestamps, and pages accessed.
• Gaming activity: game history, wagering records, bonus usage, session duration, preferred game categories, and responsible gaming tool settings.

We collect this information directly from you (for example, through registration forms and KYC submissions), automatically through your use of the platform (for example, through server logs and cookies), and from third-party service providers where permitted by law (for example, from payment processors conducting fraud-prevention checks).

vaji uses the personal information it collects for specific, lawful purposes only. We do not use your data for purposes beyond those described below without first obtaining your explicit consent:

vaji does not sell, rent, or trade your personal data to third parties for commercial gain. We may share your information only in the following limited circumstances:

• Payment processors and financial institutions: we share transaction data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment partners strictly as necessary to process your deposits and withdrawals.
• Game providers and technology partners: game studios including Pragmatic Play, Evolution Gaming, Spribe, Microgaming, NetEnt, and Ezugi may receive anonymised or pseudonymised session data for game integrity and anti-fraud purposes only.
• Legal and regulatory authorities: we may disclose your information to law enforcement agencies or regulatory bodies when required to do so by applicable law or valid legal process.
• Business transfers: in the event of a merger, acquisition, or sale of all or substantially all of vaji's assets, your data may be transferred as part of that transaction, subject to equivalent privacy protections.

In every case where data is shared with a third party, vaji takes reasonable steps to ensure that the recipient applies data protection standards consistent with this Policy.

vaji uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and gather anonymised analytics about how users interact with the site. Cookies are small text files stored on your device by your browser. They do not contain executable code and cannot access other data on your device.

The types of cookies we use include: strictly necessary cookies (required for the platform to function), functional cookies (which remember your language and display preferences), and analytics cookies (which provide aggregated usage statistics). You may disable non-essential cookies through your browser settings; however, doing so may affect certain platform features. vaji does not use advertising cookies or cross-site tracking technologies.

vaji employs a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting internal data access to authorised personnel only, and regular security assessments of our platform infrastructure.

While vaji takes data security seriously and applies industry-standard protections, no platform can guarantee absolute security. If you believe your account has been compromised, please contact us immediately at [email protected] so that appropriate steps can be taken to protect your account. Note that this email address is provided as plain contact information and is not a clickable link.

vaji retains your personal data for as long as your account remains active and for such additional period as may be required to fulfil our legal, regulatory, and contractual obligations. In practice, this means we retain account registration data, transaction records, and KYC documentation for a minimum of five years following account closure, in line with applicable anti-money laundering regulations. Gaming and session logs are typically retained for two years. Once the applicable retention period expires and no legal basis for continued retention exists, your personal data is securely deleted or anonymised.

Subject to applicable law, you have the following rights with respect to the personal data vaji holds about you. To exercise any of these rights, please contact our support team at [email protected] with your full name and registered account email address. We will respond to all valid requests within a reasonable timeframe.

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data.
• Right to erasure: you may request deletion of your personal data, subject to applicable legal retention requirements.
• Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time.

vaji will not discriminate against you for exercising any of the above rights. If you believe your rights have not been respected, you may raise a complaint directly with vaji support in the first instance.

The vaji platform integrates third-party game content, payment processing, and technical infrastructure provided by licensed partners. While vaji takes reasonable steps to ensure that its partners maintain appropriate data protection standards, vaji is not responsible for the privacy practices of third-party service providers beyond the terms of our data-sharing agreements with them. Additionally, the vaji platform does not contain links to external third-party websites. If you independently access any website outside vaji.ws, please review that site's own privacy policy, as vaji's Policy does not apply to external sites.

The vaji platform is strictly intended for adults aged 21 and above. vaji does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been provided by a person under 21, we will take immediate steps to delete that information and close the associated account. If you are a parent or guardian and believe that a minor has registered on vaji, please contact us immediately at [email protected].

vaji reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered users by displaying a prominent notice on the platform or by sending a communication to your registered email address. The updated Policy will take effect from the date it is published on the platform. Your continued use of the vaji platform following the publication of any revised Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vaji handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week. You may reach us by email at [email protected] — please note this address is displayed as plain text only and is not a clickable link. We aim to acknowledge all privacy-related enquiries within one business day and to resolve them fully within three business days.